Pick the route that fits your question — we read everything that comes in.
Login problems, missing watchlist items, episode tracking issues, group invitations not arriving, or anything that just isn't working. The fastest path is normally the in-app bug button (it sends us the technical detail we need), but you can also email us.
If you want a copy of your data, want your account erased, or have any UK GDPR rights you'd like to exercise, email our Data Protection Officer or use the AMVEN privacy form. We respond within one month (extendable to three months for complex requests).
Every page in the BingeAway app has a small "Bugs" button (bottom-right). It captures what page you were on and your browser version, which saves us a back-and-forth. If you can't reach the button (because the bug is, say, the page failing to load), just email.
Writing about BingeAway, planning a piece on UK independent software, or interested in how we built a privacy-respecting watchlist? We're happy to talk. Tell us your outlet, your angle, and your deadline, and we'll come back the same week.
Distributors, streaming partners, indie filmmakers wanting to reach an engaged binger audience, or anyone with a serious integration idea — we'd like to hear it. Please include who you're with and what specifically you're proposing; vague pitches go to the bottom of the pile.
Postal mail isn't monitored daily. Anything time-sensitive (legal notices, regulatory enquiries) should also be sent by email so we don't miss it.
Account & bug reports: 1–3 working days, usually faster.
Privacy / GDPR requests: within 1 calendar month per UK GDPR (we usually answer the same week).
Press & partnership: 3–5 working days.
Out of hours: we don't reply at evenings or weekends — we're a small team.
If you've contacted us about a privacy concern and aren't satisfied with our response, you can complain to the UK Information Commissioner's Office (ICO):